About us

About Us

IGNITOS is a leading online retailer of outdoor fire products. At www.ignitos.co.uk our ultimate aim is to be your one stop shop for all your outdoor entertainment needs. We’ll provide the heat and you can provide the party!!

Our Philosophy

Our user-friendly and convenient website means that you no longer have to brave the crowded shops post COVID in search of that perfect fire product to Ignite your life that you are in search of. www.Ignitos.co.uk provides a one stop shop for Fire Pits, Fire Tables, Barbecues, Chimineas and much more so you can have the garden of your dreams and stand out from all your neighbours.

If you have any questions about our products, or if you would like to check the availability of an item, please use the Contact Us page to get in touch, call us or email us at support@ignitos.co.uk. We would love to hear from you.

Why Choose IGNITOS?

Authorised Dealers

IGNITOS is an authorised dealer of every brand that we carry.  You can rest easy knowing you will receive the full manufacturer's warranty with every purchase.

Satisfaction Guaranteed

We understand what it can be like to purchase online without actually seeing and touching the product itself.  So we want you to know that all the manufacturers on this site are hand chosen by our owners to ensure you receive a quality product. 

Customer Service Is Our Top Priority

Plain and simple, we are here for YOU, the customer.  Our goal is to deliver the WOW factor in service.  We strive for excellence in customer service and are driven to provide value at all times. You can expect communication from us immediately after your order is placed, and also when your product ships.

100% Safe and Secure Online Shopping

We want you to have 100% confidence when making your purchases with us online. That’s why we offer payment options with the most trusted providers of online transactions. When placing an order on www.ignitos.co.uk, your credit card information is encrypted and none of the digits of your card is stored.

Delivery Information

Order confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Where does IGNITOS deliver?

We deliver anywhere in the UK (United Kingdom)

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.